Notice of cancellation

(1) Right of withdrawal

You can withdraw your order within 14 days of delivery without stating reasons.

The withdrawal period is 14 days from the day on which you, or a third party designated by you (other than the carrier), took possession of the last item.

To exercise your right of withdrawal, you must inform us (Café Libertad Kollektiv eG, Stresemannstraße 268, 22769 Hamburg; Tel: 040 20906892; Fax: 040 20906893; Email: bestellung@cafe-libertad.de) by means of a clear statement of your decision to withdraw from this contract (e.g. a letter sent by post, a fax or an email).

You can also exercise your right of withdrawal very easily online at https://www.cafe-libertad.de by clicking the ‘Withdrawal’ button, which you will find at the bottom of every page in our online shop. If you use this online function, we will immediately send you a confirmation of receipt on a durable medium (email), containing details of the content of your withdrawal notice as well as the date and time of its receipt.

You may also use the cancellation form template attached to the order confirmation or available for download as a PDF at the bottom of this page. You may send the completed cancellation form by post or electronically. If you make use of this option, we will send you confirmation of receipt of the withdrawal (e.g. by email) immediately upon receipt.

To meet the withdrawal deadline, you only need to notify us of your exercise of the right of withdrawal before the withdrawal period expires.

(2) Consequences of withdrawal

If the contract is cancelled, we are obliged to return all received payments, including shipping costs (except additional costs due to choosing other types of shipping than low-cost standard shipping suggested by us), immediately and no later than 14 days after receipt of the withdrawal.

For reimbursement, we will use the same form of payment applied to the original transaction unless expressly agreed otherwise. No additional costs will apply. We may refuse reimbursement before we receive the returned articles or evidence of reshipment, whichever happens first.

You must return or hand over the goods to us (Café Libertad Kollektiv eG, Stresemannstraße 268, 22769 Hamburg) without delay and, in any event, no later than 14 days from the date on which you notify us of your withdrawal from the contract. This deadline is met if the articles are shipped before the expiry of 14 days.

If you exercise your right of withdrawal, you must bear the reshipment costs, in accordance with the current shipping rates charged by the respective service providers, both domestically and abroad. You only have to bear any loss in the articles' value if it is due to handling beyond what is necessary to check quality, characteristics, and functionality.

Widerrufsformular als PDF herunterladen